Refund policy

REFUND AND RETURN POLICY

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange, except where required by applicable law.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods, such as food, flowers, or magazines, cannot be returned. We also do not accept products intended for intimate or sanitary use, hazardous materials, or flammable gases or liquids.

Additional non-returnable items include:

Gift cards
Downloadable software
Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In certain circumstances, only partial refunds may be granted, where applicable:

Books showing obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming receipt. We will also notify you whether your refund request has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within the applicable processing period.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card provider, as it may take some time for the refund to be officially posted.

Next, contact your bank. There is often a processing period before a refund appears in your account.

If you have completed all these steps and still have not received your refund, please contact us at contactclodoux@gmail.com.

Sale Items

Where permitted by applicable law, only regular-priced items may be eligible for a refund. Sale items may be non-refundable, except where a refund is required by law.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contactclodoux@gmail.com.

Gifts

If the item was marked as a gift when purchased and was shipped directly to you, you may receive a gift credit equal to the value of the returned item, subject to our approval of the return.

Once we receive the returned item, we will notify you of the applicable gift credit arrangements.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser. The gift giver may therefore become aware of the return.

Shipping Returns

To return a product, you must contact us at contactclodoux@gmail.com before sending the item back. We will provide you with the applicable return instructions.

Unless the return is due to a defective, damaged, incorrect, or otherwise non-conforming item, you are responsible for paying your own return shipping costs. Original shipping costs are non-refundable, except where required by applicable law.

If a refund is issued, any eligible return shipping costs for which you are responsible will not be reimbursed.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is sent without tracking.