Privacy policy

PRIVACY POLICY

Last updated: October 16, 2026

This Privacy Policy describes how CLODOUX (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services.

ARTICLE 1 – PERSONAL INFORMATION WE COLLECT

When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, billing address, shipping address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us learn more about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, and other updates.

SMS Marketing and Notifications (if applicable): By entering your phone number at checkout, initiating a purchase, subscribing through our subscription form, or opting in using a keyword, you may consent to receive SMS notifications related to your order, including abandoned-cart reminders, as well as promotional text messages, subject to applicable law and your consent preferences.

Marketing text messages will not exceed 1,000 messages per month. You can unsubscribe from marketing text messages at any time by following the unsubscribe instructions provided in the message or by contacting us.

Sending text messages and using automated messaging services may require us to provide recipients’ phone numbers or names to our messaging service provider. This information may be stored and used to generate campaign analytics, including message delivery status, sending status, and, in certain cases, whether a purchase resulted from a campaign.

If you use a link-shortening service in text messages, information about whether a recipient clicks a link may also be collected and used to generate analytics.

Any third-party services you choose to use outside the scope of our messaging provider, such as third-party link shorteners or Google Analytics, are governed by the privacy policies of those providers.

When text messages are sent, recipient information may be shared with our messaging provider for delivery purposes. Information is shared when a messaging campaign is initiated, as necessary to provide the service.

If you no longer wish to receive SMS marketing messages, you may reply STOP to a marketing message where supported, or contact us at contactclodoux@gmail.com to request removal from our messaging list.

ARTICLE 2 – CONSENT

How do you obtain my consent?

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or return a purchase, we understand that you consent to our collecting and using that information for that specific purpose.

If we ask you to provide personal information for another purpose, such as marketing, we will request your explicit consent where required by applicable law or provide you with an opportunity to decline.

How can I withdraw my consent?

If you have given us consent and subsequently change your mind, you may withdraw your consent to our contacting you, or to the continued collection, use, or disclosure of your information where applicable, by contacting us at:

Email: contactclodoux@gmail.com

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal and may not affect processing that we are legally required or otherwise permitted to perform.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required to do so by law, if you violate our Terms and Conditions, or where disclosure is otherwise permitted or necessary under applicable law.

ARTICLE 4 – SHOPIFY

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage systems, databases, and general applications. Shopify uses security measures designed to protect stored information.

Payments

If you make a purchase through a direct payment gateway, your payment information may be processed and stored by Shopify or the relevant payment service provider, in accordance with its systems and policies.

Payment card information is protected using security measures designed to comply with the Payment Card Industry Data Security Standard (PCI DSS), where applicable.

Transaction information is retained for as long as necessary to complete your order, provide customer service, comply with legal obligations, resolve disputes, and enforce our agreements.

Payment gateways and processors are subject to their own security requirements and privacy practices. PCI DSS is an industry security standard developed to help protect payment card information.

For more information, please review Shopify’s Terms of Service and Privacy Policy, as well as the privacy policy of your payment provider.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, third-party service providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies regarding the information we must provide to them for purchase-related transactions.

We recommend that you read the privacy policies of these providers carefully so that you understand how your personal information will be handled.

Some providers may be located in, or operate facilities in, a jurisdiction different from yours or ours. If you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located, subject to applicable data protection laws.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, information used to complete that transaction may be subject to disclosure under applicable United States laws.

Once you leave our store’s website or are redirected to a third-party website or application, this Privacy Policy and our Terms and Conditions may no longer apply to your activities on that third-party service. The third party’s own policies will govern its handling of your information.

Links

You may leave our website by clicking certain links on our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies carefully.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow generally recognized industry practices to help ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide credit card information, it is transmitted using secure encryption technologies, where supported by the payment system. Payment information may also be protected using security measures such as SSL/TLS encryption and other safeguards implemented by relevant service providers.

Although no method of transmission over the Internet or electronic storage is completely secure, we take reasonable steps to protect personal information and use appropriate security measures in accordance with applicable law.

Cookies

Cookies are small data files placed on your device when you visit a website. They may help us operate our store, remember your shopping cart, understand how visitors use our website, and improve your shopping experience.

Depending on the services and features enabled in our Shopify store, cookies or similar technologies may include:

  • _session_id: A unique session identifier that allows Shopify to store information about your session, such as referral information and landing pages.

  • _shopify_visit: Used for website analytics and may remain active for approximately 30 minutes after your last visit.

  • _shopify_uniq: Used to help calculate visits by unique customers and may expire at midnight according to the visitor’s location.

  • cart: A unique identifier used to store information about your shopping cart.

  • _secure_session_id: A session identifier used for security-related purposes.

  • storefront_digest: May be used to determine whether a visitor has access to a password-protected storefront.

The cookies actually used on our website may vary depending on the Shopify features, applications, analytics tools, and other services enabled.

Where required by law, we will request your consent before placing non-essential cookies or similar tracking technologies on your device. You may be able to manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect some website functions.

ARTICLE 7 – AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the necessary legal authorization to permit a minor under your care to use this website, where applicable law allows it.

We do not knowingly collect personal information from children in violation of applicable law.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Please review it periodically to stay informed about any changes.

Changes and clarifications will take effect when they are posted on our website, unless otherwise stated or required by law.

If we make material changes to this policy, we will update the date at the top of this page and provide any additional notice required by applicable law.

If our store is acquired by or merged with another company, your personal information may be transferred to the new owners as necessary to continue operating the store, subject to applicable privacy laws and any required notices or consents.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, update, or request the deletion of your personal information, submit a complaint, withdraw your consent, or obtain further information about our privacy practices, please contact us using the details below.

Business Name: CLODOUX

Email: contactclodoux@gmail.com

Address: Quebec, QC, G1H 3H5, Canada

Subject: Privacy Policy Inquiry

We will review and respond to privacy-related requests in accordance with applicable laws, including applicable Canadian and European data protection requirements.